Privacy Policy

Last Updated: September 22, 2026

At Shipping Link ("we," "our," or "us"), accessible from [Your Website URL], protecting your personal data and privacy is paramount. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website, submit an inquiry, or interact with our freight and logistics services.


1. Information We Collect

We collect information to provide better logistics services, handle inquiries, and fulfil trade compliance requirements.


A. Information Provided Directly by You

  • Contact & Communication Details: When you fill out our contact form or contact us, we collect your first name, last name, email address, and any specific details provided in your inquiry message.

  • Instant Messaging Data: If you choose to contact us via WhatsApp using the link on our site, we receive your phone number and any information included in your message.

  • Logistics & Shipment Details: Information related to your air freight, ocean port coverage, or cross-border haulage inquiries, including origin/destination, cargo specifications, and customs details.

B. Information Collected Automatically

  • Log Data & Device Information: IP addresses, browser type, operating system, referring URLs, and access times to analyse web traffic and maintain site security.

  • Cookies & Tracking: Standard cookies to optimize website performance and user experience.

2. How We Use Your Information

We use the information collected for specific business purposes, including to:


  • Provide, operate, and maintain our freight forwarding and logistics services.

  • Process inquiries, respond to messages, and issue shipping quotes.

  • Facilitate customs declarations, Air Waybill (AWB) processing, GVMS, and T1 transit filings as required for UK/EU trade compliance.

  • Communicate updates, service notifications, and administrative information.

  • Prevent fraudulent activities and maintain network security.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the UK or European Economic Area (EEA), our legal grounds for collecting and using your data include:


  • Performance of a Contract: Fulfilling logistics operations or preparing requested quotes.

  • Legitimate Interests: Operating our business efficiently, improving user experience, and answering business queries.

  • Legal Obligation: Complying with statutory customs regulations, HMRC compliance, and border control requirements.

  • Consent: Where you voluntarily submit your details via our contact form or WhatsApp connection.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data only under the following circumstances:


  • Service Providers & Logistics Partners: Trusted third-party carriers, port operators, customs agents, and software providers necessary to execute air, sea, or road transit.

  • Regulatory & Customs Authorities: HMRC, border control agencies, and government entities where required by law for import/export clearances.

  • Third-Party Platforms: WhatsApp (Meta) when you initiate communication through the WhatsApp chat link.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, complete shipping orders, or comply with statutory legal, tax, and customs record-keeping obligations.


6. Your Data Rights

Depending on your jurisdiction (such as UK GDPR / EU GDPR), you have the right to:


  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data ("right to be forgotten"), subject to statutory record-retention laws.

  • Restriction & Objection: Object to or restrict the processing of your personal data.

  • Data Portability: Request transfer of your data to another organization.

To exercise any of these rights, please contact us using the details provided below.


7. Security

We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.


8. Third-Party Links

Our website contains links to third-party services (such as WhatsApp). We are not responsible for the privacy practices or content of external third-party platforms. We encourage you to review their respective privacy policies.


9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:


  • Company Name: Shipping Link Ltd

  • Email: info@shippinglink.co.uk

  • Phone: +44 74900 19000

  • Address: 47 Premier Business Centre, Park Royal, NW10 7LQ